How are your custom prints packaged for shipping?
All of our prints are robustly packaged, and while there are minor differences in packaging standards between each of our print facilities, the following approach is typical:
Unframed prints (rolled)
Rolled photographic prints sized 200mm or smaller will be sent in an envelope; all other sizes will be sent in a cardboard tube or a cardboard box (EU only).
Rolled fine art prints sized 200mm or smaller will be sent in an envelope; all other sizes will be sent in a cardboard tube or a cardboard box (EU only). Our rolled fine art prints also come wrapped in tissue paper.
_Framed & canvas prints _
Small-to-medium sized framed and canvas prints come with protective cardboard guards attached to each corner, with additional cardboard secured over the print surface to minimise risk of damage in transit. Each print is then shipped in a heavy-duty cardboard box.
Please note that in addition to the above, large framed and canvas prints are also bubble-wrapped for added protection. We’re actively exploring ways to reduce the use of bubble wrap within our supply chain and, where practicable, use bubble wrap that can be recycled at special collection points.
Are your print on demand services fully white-label?
Yes, that’s right. Your customers won’t find any references to Prodigi or any of our print partners on the products they receive. Our packaging is completely free of any Prodigi branding, allowing you to retain full control and ownership over the entire order process.
Do you offer personalised packaging?
While printed personalised packaging isn’t currently available due to our diverse network of print partners, we do offer several types of custom packaging inserts for all print on demand products manufactured and shipped from our in-house print facilities in the UK, US and EU. These options include:
Stickers
- 105x74mm rectangle sticker affixed to external packaging (cardboard box)
- 65mm round sticker affixed to external packaging (cardboard tubes)
- 105/74mm rectangle sticker affixed directly to product in bottom left-hand corner)
- 25mm round sticker for tissue-paper sealing or affixing directly to product in bottom left-hand corner)
Postcards
- A6 size (105x148mm) postcard with ~4mm white border, single sided
Flyers
- A5 size (148x210mm) flyer on on 150gsm Pro Digital Silk, single-sided
Packing slips
- Full colour, A4 size (or US Letter) delivery note, single sided
- Black and white, A4 size (or US Letter) delivery note, single sided (where supported)
Do you include cost prices on your delivery notes?
No, cost prices are never included on any delivery notes, as the majority of orders are sent directly to the end customer.
Are Prodigi branded inserts free of charge?
Black and white packing slips are free of charge. These are supported for products shipped from our in-house facilities as well as for many of the facilities in our partner network.
All other branded inserts come at a cost, which varies based on your Prodigi subscription plan:
- Free plan: Only black-and-white delivery notes are free (where supported)
- Pro plan: 75% discount on all branded inserts
- Enterprise plan: 75% discount on all branded inserts
Subscribers to our Enterprise plan are also eligible for custom-branded packaging. For more details, please contact sales@prodigi.com.
What file formats are accepted for branded inserts?
We accept the following file formats for branded inserts: - PDF - PNG - JPG
What are the print dimensions for branded inserts?
Please refer to the following table for exact print dimensions for each type of branded insert.
How can I manage branded inserts for my orders?
You can manage custom inserts for your orders by logging into your Prodigi dashboard and navigating to the ‘Branding’ tab in your account settings. In this section, you can take the following actions:
- Create multiple branding sets (e.g., seasonal promos) for different campaigns
- View and select all available branded insert options, including the type of insert, what size it comes in and how much it costs
- Upload image files for each insert type you want to use
- Select which order method (e.g., API orders, manual orders, Etsy integration orders) should use each branding set
- Add or edit the name of your branding set
- Activate or deactivate branding sets for use on your orders
Any insert type with a valid image file uploaded within a branding set will automatically be added to all future orders that use that profile, based on the selected order methods. Remember to select which order method should use each branding set to ensure the correct inserts are applied to the right orders.
Unless branded inserts are explicitly configured for an order method, all orders will continue to be processed as normal, with no inserts included.
How do I add an image to a branded insert?
To add an image to a branded insert, first create an inserts set by clicking ‘Add insert set’ and selecting your inserts type. Then, upload a new image or choose one from your image library. The image will be automatically centred and fitted to ensure that no text or important elements are cut off. At this time, you cannot adjust the position of the image within the template. You can add as many inserts as you like to your set. When you’re satisfied, ‘Save’ your changes. Once uploaded, the insert will be automatically included in any relevant orders.
How do I turn branded inserts on or off for my orders?
You can customise which types of order receive your custom inserts by logging into your Prodigi dashboard and navigating to the ‘Branding’ tab in your account settings. Click ‘Edit’ on an insert set and then on ‘Settings’. Here you can select which order types should include inserts by default. If you want to turn off a branded inserts set fully, then uncheck all boxes listed under ‘Usage’.
Which order methods support branded inserts?
Branded inserts are supported across all Prodigi order methods, including:
- All configured sales channel integrations
- Manual order form (including CSV importer)
- Print API
When you create a new branding set, including the default profile that exists for all merchants, no order methods are pre-selected. You can select one or more order methods per profile, but each method can only be assigned to one profile at a time.
If you try to assign an order method to a new profile that’s already linked to another profile, you’ll see a warning. You can then choose to either:
- Continue: This will reassign the order method to the new profile, or
- Cancel: This will keep the current assignment.
It’s not possible to combine multiple profiles to include several inserts of the same type in a single order. If you need different inserts for different order methods, you’ll need to create separate profiles for each.
Can I delete a branding set?
Yes, you can delete a branding set. Here’s what you need to know:
When you request to delete a set, you’ll see a warning message asking for confirmation. Once you confirm, the profile will no longer be used for any new orders. However, any orders already in production will continue to use the deleted set’s configuration for branded inserts.
How do I access branded insert settings for different order methods?
You can manage branded insert settings for various order methods as follows:
Navigate to the settings for each configured sales channel and locate the ‘Default branded inserts’ section. Here, you’ll see the current branding set assigned to this order method. You can change the assigned profile to any existing one.
If you need to create a new profile or edit an existing one, use the provided links to access the central account settings area. You cannot create or edit profiles directly within the sales channel configuration.
For products configured for automatic fulfilment, orders will be processed with the branded inserts specified in your account settings. If you’ve paused any orders that haven’t been submitted yet, you can view the assigned branding set and total cost of branded inserts on the order details page. You can also edit the assigned profile, assign a new branded profile or remove branded inserts entirely for these paused orders.
When creating a manual order, you have the unique ability to customise branded inserts for each individual order. At the order summary stage, look for the ‘Inserts’ section, which replaces the former ‘Packing slip’ section. This section shows which branding set is being used for the order, or clearly indicates if no profile is assigned and no inserts will be included. You can review the contents of the profile and make order-specific changes as needed. This feature is particularly useful for limited editions or personalised thank-you notes. Keep in mind that any edits made here apply only to the current order. For changes to the overall profile, use the merchant account settings.
On the summary (checkout) page of the manual order form, you’ll see which branding set, if any, is applied to your order. The display of a branding set depends on the allocation process, which determines if fulfilment is likely to occur in a Prodigi facility.
The cost of branded inserts is clearly shown as a separate line item in the order breakdown and is reflected in the total order cost. This cost only includes inserts that are available for your specific order, taking into account your product selection and the expected print facility. Any inserts that aren’t applicable to your order won’t be charged or included in the cost breakdown.
If no branding set is assigned, you can add branded inserts specifically for this order. If a set is already assigned, you can view, edit or remove individual inserts.
Any changes you make here will only apply to the current order and won’t be saved to the branding set. If you want to make permanent changes to a profile, you’ll need to do so in the dashboard settings.
For branded inserts, the CSV importer functions as an extension of manual orders. You can assign a branding set for these orders in your dashboard settings. To include custom inserts for each order, you can add specific headers to your CSV file. These headers will correspond to the various insert types available.
The exact header names for CSV files are yet to be finalised. Once determined, we’ll update the sample CSV file available for download on our website to reflect these changes.
For orders with multiple line items, the CSV importer will only apply branded inserts specified in the first line item to the entire order. 1. Print API
Branded inserts cannot be created or managed directly via the API. Instead, API users should access their Prodigi dashboard to assign existing branding sets to API orders.
If you’ve already configured branded inserts for API orders in your dashboard, no additional changes are needed when submitting orders via the API. However, if you haven’t set up branded inserts or want to override existing ones, you can provide new insert details during order submission.
The create order endpoint and data schema include an optional ‘Inserts’ section. You’ll find an example of this schema in the document appendices.
Regarding quotes, our API quote endpoint now accurately reflects the total cost of orders including branded inserts. You can include desired branded inserts in your quote request to see their impact on the price. An example of the updated quote creation schema is also in the appendices.
If you don’t include branded inserts in your quote request, none will be included in the returned quote. Please note that configured branding sets aren’t considered for quotes, as we can’t determine the eventual order method and which profile should apply. The returned quote schema remains unchanged; the price of branded inserts is simply included in the total quote amount.
What happens if branded inserts aren't available for my order?
The availability of branded inserts can sometimes change during the order fulfilment process. Here’s what you need to know:
If you submitted an order expecting branded inserts, but they become unavailable during the order allocation process, you won’t be charged for the inserts. The order details in your Prodigi dashboard will clearly show that no inserts were included.
On the other hand, if you submitted an order without expecting branded inserts, but the order is later routed to a Prodigi facility where inserts are available, and an appropriate branding set exists for your account, the inserts will be added. In this case, you’ll be charged for these inserts, and the order details in your dashboard will clearly show the addition of inserts and associated charges.
In both scenarios, we strive to keep you informed about any changes to your order’s branded insert status and associated costs through your Prodigi dashboard.
If your order won’t be processed by a Prodigi facility, this will be clearly indicated in the ‘Inserts’ section of your order summary. The price breakdown will show zero cost for branded inserts, and you won’t be charged for them. However, if your order is split between two print facilities and one is a Prodigi facility, branded inserts will still be included and charged as normal.
Will I be charged for branded inserts on reprinted orders?
If branded inserts were included in the original order, they’ll be included in all subsequent reprints. When we reprint an order free of charge, you won’t be charged for the branded inserts. However, if you’re paying for the reprint, the total cost will include the correct charge for the branded inserts.
How are branded inserts handled for orders with multiple shipments?
For orders split into multiple shipments, as long as all shipments are produced at Prodigi facilities, branded inserts will be included in each shipment. We’ll also only ever charge you once per order for branded inserts, regardless of the number of shipments that order contains. This ensures consistent branding across all parts of a split order without incurring additional costs.
Can I create a certificate of authenticity for my orders?
Yes, you can include a certificate of authenticity (CoA) with your orders by using our order pausing feature. This gives you time to upload and attach your custom certificate before the order moves into production.
Here’s how to do it:
Enable order pausing
In your Prodigi dashboard, go to ‘Account > Preferences’ to set an order delay. You can choose to pause orders for 2, 6 or 24 hours, or pause them indefinitely until you manually submit them.
Download the CoA template
Use our ready-made certificate templates, available here, to create your custom certificate of authenticity.
Upload your certificate as a branded insert
While the order is paused, open it in your dashboard and upload your completed certificate using the branded insert option. We’ll print and include it in the package with your product.
Submit your order
Once everything is in place, click ‘Submit’ to send the order to production. If you’ve set a timed delay, the order will automatically process once that time has passed. Alternatively, you can submit it manually at any time.