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FAQ: Payments & pricing

How does pricing work?

The prices shown on our website are the prices we charge you, exclusive of VAT (see our Taxation FAQs for additional information about how Prodigi handles tax). You can set your own prices for your customers and keep the difference as your profit. Sell to your customers at a higher price for a larger profit margin, or at a lower price for a smaller profit margin – the choice is yours.

Where can I find a full list of Prodigi prices?

To access our current price list, as well as further information about our products and services, simply sign up for a Prodigi account. Signing up is free and doesn’t commit you to anything; it’s just designed to put us in touch with each other.

You can also download individual price sheets using our pricing and shipping tool. Located within your Prodigi dashboard, this feature enables you to filter by category, subcategory and shipping destination to generate instant pricing and shipping information for all of the products in our product catalogue across all shipping destinations, allowing total delivered prices to be quickly determined.

How do I pay you for my orders?

You can pay by card or PayPal when placing your order. Depending on your order volumes, we may be able to offer you the option to be invoiced weekly or monthly. In such cases, we’ll charge the payment method linked to your account.

How do currency conversions work?

Orders fulfilled by our international print facilities are charged in their local currency. For example, orders shipped from our US-based facilities are billed in US dollars.

To ensure that you never incur any losses due to exchange rate fluctuations, we perform a currency conversion based on the exchange rate at the precise moment your order is placed. This converted charge will be in your preferred default currency.

Do you offer discounts for bulk orders?

Yes, depending on the products you’re ordering and the order volume, we may be able to offer discounts. To see if you qualify, please contact sales@prodigi.com.

What payment methods do you accept?

We accept Visa, Mastercard, American Express and PayPal as payment methods. To place orders, you must either register a valid credit or debit card, or add your PayPal account.

All payment details are verified and stored securely by Stripe – our payment processing platform. Stripe is a secure service that tokenises your details to obfuscate your data when creating a payment authorisation between your bank and our services, meaning that we as a business never have access to your information.

How much profit can I make on each sale?

You can set any retail prices you like and keep all the profits generated. We only charge you for our product manufacturing, shipping costs and any applicable taxes, as explained in more detail below:

Manufacturing costs

We charge a fixed wholesale rate per product.

Shipping costs

You’ll need to cover the cost of shipping products to your customers. We always charge the lowest possible cost for shipping based on three factors: the product ordered, the delivery destination and the selected shipping speed.

Taxes

We’ll need to add VAT if shipping several orders inside the EU. For more information, see ‘How will sales taxes and/or VAT be applied to our invoices?’ and ‘How does VAT work in the EU?’.

Calculating profits is therefore simple, since you decide on the retail price of your print on demand products, effectively setting your own profit margins.

For example, if you set a retail price of $20 on a t-shirt that costs $10 to make and $5 to ship, you’d earn $5 on each sale. Increase your selling price to $25 and you’d earn $10 on each sale.

To receive payment, simply collect the full amount from your customer at the point of sale. We’ll then invoice you separately for just the fulfilment costs of your order (our wholesale product price plus shipping charges).

For more information, check out our guide on how to price a product.

How long does it take for payments and refunds to process through PayPal?

Payments made through PayPal are usually processed instantly. However, refunds may take longer to process and appear in the original bank account.

Can I get a refund if I pay for my print on demand orders with PayPal?

Yes. Our refund policy applies to all payment methods, including PayPal. Refunds are processed via Stripe back to the original method of payment.

How can I add PayPal as a payment method to my account?

If you’re new to Prodigi and have just created an account with us, go to your Prodigi dashboard, select ‘Settings’ from the menu on the left-hand side, then toggle to the ‘Billing’ tab. Next, click ‘Edit payment details’, then select ‘PayPal’ and follow the on-screen instructions to add your account.

To switch from paying with a card to using your PayPal account, go to your Prodigi dashboard, select ‘Settings’ from the menu on the left-hand side, then toggle to the ‘Billing’ tab, where you’ll see your existing card on file. Click ‘Delete payment details’ and, once the card details have been successfully deleted, select ‘Edit payment details’, then select ‘PayPal’ and follow the on-screen instructions to add your account.

Once your PayPal account has been successfully added, it will appear as linked to your Prodigi account in the ‘Billing’ section of your Prodigi dashboard. If you have any issues with adding your PayPal account, please contact us at support@prodigi.com.

If you wish to remove PayPal as a payment method from your Prodigi account, you’ll receive an email from PayPal at the email address associated with your PayPal account, not your Prodigi email (if these email addresses are different).

Please note that we do not have access to merchants’ PayPal account details. If you’ve forgotten these, please go to the PayPal login page and follow the ‘Forgotten email address’ and/or ‘Forgotten password’ instructions to recover your email address and/or reset your password.

Is there an additional fee for using PayPal?

There are no additional fees for merchants using PayPal to purchase print on demand products via Prodigi. Payments made to us via PayPal will also be processed by Stripe – our payment processing platform.

Can I use two different payment methods?

No, not at the moment. Currently, you can only have either a card or a PayPal account linked to your account.

If you currently pay for your orders via weekly or monthly invoices, you can choose to replace your card details with a PayPal account in your Prodigi account if you prefer. When we generate your invoice and process the payment, we’ll charge either your card or your PayPal account, depending on which payment method you’ve set up in your account.